Privacy Policy

Last updated on 28th of September, 2025

Your privacy is important to us. This Privacy Policy ("Policy") applies to services provided by Hovrlay, Inc. ("we", "us", or "Hovrlay") and our website (the "Site"), product pages, mobile or web applications, or other digital products that link to or reference this Policy (collectively, the "Services") and explains what information we collect from users of our Services (a "user", "you", or "your"), including information that may be used to personally identify you ("Personal Information") and how we use it. We encourage you to read the details below. This Policy applies to any visitor to or user of our Services. Any capitalized terms used herein but not defined shall have the meaning set forth in our Terms of Service, available at https://hovrlay.com/terms.

We reserve the right to change this Policy at any time. We will notify you of any changes to this Policy by posting a new Policy to this page and/or by sending notice to the primary email address specified in your account. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically reviewing this Policy to check for any changes. Changes to this Policy are effective when they are posted on this page. You acknowledge that your continued use of our Services after we publish or send a notice about our changes to this Policy means that the collection, use and sharing of your Personal Information is subject to the updated Policy.

Scope and Applicability

The Policy applies to your information when you visit our website or otherwise use the Services. Please note that this Policy does not apply to the extent that we process Personal Information in the role of a processor (or a comparable role such as a "service provider" in certain jurisdictions) on behalf of our Customers, including where we collect Customer Data on behalf of our Customers, or where our Customers otherwise collect, use, share or process Personal Information via our Services. Each of our Customers, not Hovrlay, controls what information about you is collected by the Services on behalf of such Customer. For detailed privacy information applicable to situations where a Customer who uses the Services is the controller, please reach out to the respective customer directly. We are not responsible for the privacy or data security practices of our Customers, which may differ from those set forth in this Privacy Policy. If not stated otherwise either in this Privacy Policy or in a separate disclosure, we process such Personal Information in the role of a processor or service provider on behalf of a Customer (and/or its affiliates), who is the responsible controller of the applicable Personal Information.

This Privacy Policy also does not apply to any third-party applications or services that are used in connection with our Services, or any other products, services or accounts provided by other entities under their own terms of service and privacy policy (collectively, "Third-Party Services"). For example, a Customer may connect, directly or through another application, third party applications and platforms, and other products and services to Hovrlay. These Third-Party Services are not part of our Services and are provided by independent third parties under their policies and terms. Lastly, the Site or Services may contain links to other websites. We have no control over these websites and they are subject to their own terms of use and privacy policies.

What Information Do We Collect?

Information You Provide to Us

Account Information. To create an account for the Services or to enable certain features, we may require that you provide us with information for your account such as name, email, profile picture, password, and authentication credentials.
Recordings and Other Customer Data. In using our Services, our customers may submit or upload, or instruct Hovrlay to collect, audio recordings, transcriptions and/or screenshots, seek customer support, or provide other Customer Data (defined in our Terms of Service) to us. Our use of and processing of Customer Data is governed by our Terms of Service or other services agreement with the Customer.
Business Contact Information. If you are a business representative, we collect your information in connection with the performance of the agreement or potential agreement with us. This information may include your first name, last name, Hovrlay contact information (e.g., email, phone, address), job title, and any other information related to the performance of the agreement with us.
Other Information You Provide. We receive other information from you when you choose to interact with us in other ways, such as if you sign up for one of our webinars or newsletters, participate in a research study or event, or otherwise communicate with us.

Information We Collect Automatically

When you visit, use, and interact with the Services, we may receive the following information about your visit, use, or interactions ("Technical Information"):

Log Data. Information that your browser automatically sends whenever you use our website ("log data"). Log data includes your internet protocol address, browser type and settings, the date and time of your request, and how you interacted with our website.
Usage Data. We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, computer connection, IP address, and the like.
Device Information. Includes name of the device, operating system, and browser you are using. Information collected may depend on the type of device you use and its settings.
Analytics. We may use a variety of online analytics products that use cookies to help us analyze how users use our Services and enhance your experience when you use the Services.

Information We Receive from Third Parties

Third-Party Authentication. If you sign up or login to our Services using one of our sign-on providers (e.g., Google, Github, etc.), we collect authentication information provided to us by the provider to allow you to log in.
Marketing Information. We may receive marketing or demographic information about you from third parties or partners, for example, data about your organization or industry or other public information from sources like social media or online professional profiles.
Service Providers. We may receive information from our service providers, who help us operate our business.
Information from Other Sources. We may obtain information from other sources, including, but not limited to, publicly available sources, third-party data providers, brand partnerships, and third-party integrations you consent to, or through transactions such as mergers and acquisitions. We may combine this information with other information we collect from or about you.

How Do We Use The Information We Collect?

We use the information we collect:

To deliver and improve the Services and your overall user experience
To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity
To link or combine user information with other Personal Information
To develop, improve or expand our business, products and services
To conduct internal reporting, auditing, and research, including focus groups and surveys
To compare and verify information for accuracy and update our records
To email, message, or otherwise contact you with information and updates about us and the Services
To respond to your comments and questions and provide customer service
To send you information including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages
To analyze how you use the Services with tools, such as Posthog and other analytics tools, to help us understand traffic patterns and know if there are problems with the Services
To combine information with other data we already have to improve your experience with our Services or inform you of products and services we think may be of interest to you
In connection with a merger, acquisition, reorganization or similar transaction
When required by law or to respond to legal process
To protect our users, other individual lives, and/or the rights or property of Hovrlay
To maintain the security of the Services
At your direction or instruction, or for any other purpose with your consent
To create aggregate and de-identified data. We will maintain such data in a de-identified form and will not attempt to re-identify any de-identified data, except that we may attempt to re-identify the data solely for the purpose of determining whether our deidentification processes are compliant with applicable laws

How Do We Secure Your Personal Information?

We take reasonable steps to protect your Personal Information against unauthorized access, alteration, disclosure, misuse, or destruction. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. The safety and security of your Personal Information also depends on you. If you have an account with us, you are responsible for keeping your membership details confidential. Your account is protected by your account password and we urge you to take steps to keep your Personal Information safe by not disclosing your password and by logging out of your account after each use. We further protect your Personal Information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your Personal Information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using the Services, you acknowledge that you understand and agree to assume these risks.

Data Retention

We retain your Personal Information while your account is in existence or as needed to provide the Services to you. This includes data you or others provided to us and data generated or inferred from your use of the Services. Please note that we may retain information that is otherwise deleted in de-identified and aggregated form, in archived or backup copies as required pursuant to records retention obligations, or otherwise as required by law. We may retain an archived copy of your records as required by law or for legitimate business purposes. We will also retain certain Technical Information for internal analysis purposes or to improve the functionality of our Services.

Managing Your Privacy

All users may request to review, update, correct or delete the Personal Information furnished by a user in their user account by contacting us at support@hovrlay.com or by accessing your user account. For your protection, we may only share and update the Personal Information associated with the specific email address that you use to send us your request, and we may need to verify your identity before doing so. We will try to comply with such requests in a reasonably timely manner. If you completely and permanently delete all of your Personal Information, then your user account may become deactivated. If you wish to cancel your account, you may do so through your account page, and any personally identifiable information associated with your account will be deleted as soon as is reasonably practical or as required by applicable law. Please note that we may retain information that is otherwise deleted in de-identified and aggregated form, in archived or backup copies as required pursuant to records retention obligations, or otherwise as required by law. We may retain an archived copy of your records as required by law or for legitimate business purposes.

We may use some of the information we collect for marketing purposes, including to send you promotional communications about new Company features, products, events, or other opportunities. If you wish to stop receiving these communications or to opt out of use of your information for these purposes, please follow the opt-out instructions, such as clicking "Unsubscribe" (or similar opt-out language) in those communications. You may also change your marketing email preferences via your account settings.

How We Respond to Do Not Track Signals

Your browser settings may allow you to automatically transmit a Do Not Track signal to websites and other online services you visit. We do not alter our practices when we receive a Do Not Track signal from a visitor's browser because we do not track our visitors to provide targeted advertising.

To find out more about Do Not Track, please visit http://www.allaboutdnt.com.

Region-Specific Disclosures

A Note to Users Outside India

Hovrlay is based in India. The Services are controlled and operated by us from India and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the laws of the country(ies) where the Services are controlled. Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you consent to the transfer of information to countries outside of your country of residence, including India, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.

A Note to European Residents

We typically will process your information pursuant to the following legal bases:

With your consent
As necessary to perform our agreement to provide Services to you
As necessary for our legitimate interests

We also may process your information where it is necessary to comply with a legal obligation to which we are subject.

Your Rights

The laws of certain jurisdictions may provide data subjects with various rights in connection with the processing of Personal Information, including:

The right to withdraw any previously provided consent
The right to access certain information about you that we process
The right to have us correct or update any personal information
The right to have certain personal information erased
The right to have us temporarily block our processing of certain personal information
The right to have personal information exported into common machine-readable format
The right to object to our processing of personal information in cases of direct marketing, or when we rely on legitimate interests as our lawful basis to process your information
The right to lodge a complaint with the appropriate data protection authority

Where we are deemed a data controller under the laws of certain jurisdictions, we will take steps to help ensure that you are able to exercise your rights regarding Personal Information about you in accordance with applicable law. To do so, you may contact us at support@hovrlay.com. Please note these rights may be limited in certain circumstances as provided by applicable law. We will promptly review all such requests in accordance with applicable laws. Depending on where you live, you may also have a right to lodge a complaint with a supervisory authority or other regulatory agency if you believe that we have violated any of the rights concerning Personal Information about you. We encourage you to first reach out to us at support@hovrlay.com, so we have an opportunity to address your concerns directly before you do so.

Under the laws of certain jurisdictions, when processing personal data of data subjects in connection with the provision of Services to our Customers, we may be deemed a 'data processor' while our Customers are deemed 'data controllers'. Where we are deemed a data processor, you should contact our Customer, the data controller, to pursue any such legal data subject rights. We will reasonably cooperate with our Customers to support and comply with any such data subject rights requests.

Children Under 16

The Services are not directed to individuals who are under age of sixteen (16) and we do not solicit nor knowingly collect Personal Information from children under the age of sixteen (16).

If you believe that we have unknowingly collected any Personal Information from someone under the age of sixteen (16), please contact us immediately at support@hovrlay.com and the information will be deleted.

Contact Us

If you have any questions about this privacy policy, please contact us at support@hovrlay.com